Remote Access Methodology
Step 1 - Initial Discussion
Step 3 - Access Confirmation
Step 1 - Initial Discussion
Starting with the initial telephone conversation or web conferencing via Microsoft Teams/Skype or Zoom (we have used numerous others); your requirements will be discussed and agreed upon as well as any Non-Disclosure Agreements (NDA), timings and costs.
Step 2 - Choose VPN Method
Step 3 - Access Confirmation
Step 1 - Initial Discussion
We currently use Team Viewer as a terminal based access method and can use Web-based SSL and client based VPN to remote onto your management servers/devices.
Step 3 - Access Confirmation
Step 3 - Access Confirmation
Step 3 - Access Confirmation
We will test remote access to your network prior to the implementation date and seek to obtain any network authentication required to assess your environment.
Step 4 - Assess Environment
Step 4 - Assess Environment
Step 3 - Access Confirmation
We will request applicable network information such as diagrams and IP Schemas and compose an approach plan keeping you informed.
Step 5 - Main Task
Step 4 - Assess Environment
Step 5 - Main Task
The task will be completed at the agreed date and time.
Step 6 - Follow Up
Step 4 - Assess Environment
Step 5 - Main Task
You will be contacted directly after the task and receive a follow up report to evidence the task we have carried out.